There is no option for returning goods unfortunately, expect for product defects. If you wish to return for any reason at all, please let us know by e-mail to Customer service and we will look for a solution together.
We process each order individually and cannot combine them later.
Our online store does have the option to pay by invoice.
We aim to deliver all orders as confirmed but there is a very minor possibility of stocks running out if several orders are placed at the same time. This situation is highly unusual. If this happens, our customer service will contact the customer.
The item is reserved for you only upon payment. Sometimes another customer may purchase the last item and proceed to checkout before you have done so.
Exchanging is not applicable
We apologize for the faulty product. In the event of a product defect, you can contact a MYDM at Customer service and we will get back to you as soon as we can. If we can verify the product defect, we will refund the price.
If you have already received a delivery confirmation, you can arrange for the products to be delivered to a different address by contacting Customer service.
If you are having trouble making a payment or have any questions about the process, please send an e-mail to Customer service.
Sometimes when you order more than one item, they are not all shipped at the same time. This is because some products are stocked later. If you ordered an item that was not in stock at that moment, it will be shipped the moment it comes back in stock. If you have any more questions about your order, please send an e-mail to Customer service and Include your order number in your e-mail so that we can answer your question as quickly as possible.
We ship our Flow products all over the world. Are there problems with delivery in your country? Please send us an e-mail and we’ll see what we can do.
Delivery time is varied by countries. Generally, it takes 14 working days for Europe, North America and Australia, and 7 days for Japan. For more detail, please contact Customer service.
Immediately after placing your order you will receive an e-mail from MYDM with an overview of your order. You will not receive an invoice.
You can order products for a company, for example by using the company's credit card as the means of payment. If you would prefer to place an order and receive an invoice, please contact Customer service.
Packing takes 1 to 3 working days, but shipping is varied by countries.
Yes, you can select a separate shipping address.
The recipient will be informed by the shipping provider. However, it is a good idea to inform the recipient of the upcoming delivery so they know to expect it.
No. You may shop online without registering as a customer or signing in. Please note, however, that some of our benefits are only available to registered users.
Once you have signed in on our website, you can change your password and update your contact details when logged in. In some countries, when you move, we will receive your new address automatically from the population register, unless you have chosen to prevent companies from accessing your details.
The fabrics are 145 to 150 cm wide.
Some of our fabrics are sold by the repeat rather than by the meter. This means that the unit of measurement is the length of one entire repeated pattern. Check the product page of the individual fabric to see whether it is sold by the meter or by the repeat.
On the page ‘My profile’ you can request a new password. You will then receive your new password in an e-mail. If you don’t receive an e-mail, e-mail us.
It is not possible for you to close your account yourself. If you wish to close your account, please let us know via email, and we will make sure your account is removed from our system within a few days.
If you have a question for us that you haven’t found among our FAQ, send us an e-mail to Customer service.